Cancellation/Late Fees & refunds: Applies to any and al Pet Services
Late fees are as follows: Moment To Pawz Pet Service requires teamwork and good communication to create a really good pet service for your pet(s). We do our best to be as flexible with your time, we appreciate those that respect our time as well. We also do our best to communicate effectively with you when sudden changes arise that may prevent us from providing pet service, we ask for the same respect as well.
For every 30 mins, there is a $5.00 fee/$10.00 per hour late fee that will be applied to your next booking. No Exceptions!!
Though I do understand things happen that cause plans to change. Make sure you are absolutely sure before booking pet service, Paypal charges us a refund fee which we will charge you for the next pet service you book. We will charge a cancellation fee as well to compensate us for our time preparing a spot for your pet(s). Parents that do not call to reschedule/forget/do not show up for their pet(s) scheduled pet service no refund nor a credit will be issued. If cancellations/no call-no show become out of control we will terminate our pet service relationship with you and you must find another pet service provider. No exceptions!
For Cancellations- This is how it works:
You have 4 days to notify us of cancellation of your booked and paid for pet service with us to receive a full refund.
72-hour notice (3 days) of cancellation results in only a 50% refund credited back to you.
48-hour notice (2 days) of cancellation results in only a 25% refund credited back to you.
Cancel on the day of service NO REFUND.
During the holidays we book up fast to the point we have to turn down customers which are not fair if you cancel.
Cancellations MUST be one week in advance in order to receive a FULL refund credited back to you.
Less than one week notice we reserve the right to keep your FULL payment.
No refunds/price adjustments and credits will be issued for early arrivals.
*All payments made to Moment to Pawz for Pet Service will be invoiced through Paypal. Please make sure to be clear before purchasing a service as too not incur fees. Cancellation policies are subject to change at any time, we reserve the right.*